Refunds and Returns

Simplicity, transparency, and security are the hallmarks of your online shopping experience at Amara. We go the distance to ensure that every transaction on our website is seamless. We take great care in delivering our products and adhere to the highest quality standards. As a policy, we do not entertain returns on products delivered in perfect, undamaged condition. Please do peruse our Return Policy for your understanding.

A product is only eligible for return along with an unboxing video under the following conditions:

A wrong product has been dispatched and if a product does not match the item selected during order confirmation.
If the product is received in a damaged condition. Note: Please do not accept any package if it is tampered or damaged upon delivery.

To ensure that we can process your returns accurately and promptly, please read through the return process, along with the guidelines that need to be followed.

Return Process:

Please raise a Return Request within 24 hrs of delivery by calling our Customer Service at 8178715133 (Monday – Saturday 10 AM to 7 PM) or mail us at support@amaraindia.in. You can also submit your Return Request by signing into ‘My Account’ and filling the ‘Submit a Support Request’ form, to initiate the return process. Please note that an unboxing video is mandatory for any return request.
You will be asked to mail a good quality picture and unboxing video of the received product depicting the issue (in case of damage/defect/incorrect product) along with your order details to . (you can mail the picture and video in the first step, for a faster process). Our Quality Assurance team will check the details about its eligibility for return.
We will then get back to you with your Return Request Status within 2-3 days of receiving your request mail with pictures. Once your return request has been accepted, we will arrange a reverse pick-up for the product in question. It usually takes about 2-3 working days for organizing a pickup and 7-10 days for delivery at our warehouse.
Once the merchandise is back at our warehouse, the refund process will get initiated within 7 days of receiving it. Read further for important details.

Points to Remember:

– Product must be returned with the original packaging, including the tags, barcodes, accessories, manuals, warranty cards, shipping label (pasted on the packet), invoice, etc.

– Product should be unused and in its original condition.

-An unboxing video of the package is mandatory.

– Product can be returned for a store credit or a refund, processed within 7 days of receiving the merchandise in our warehouse.

– Amara reserves the right to do a thorough quality check of the product before issuing a refund. Given the nature of our products, we reserve the sole discretion to provide the resolution to any situation as we deem fit. Each return or exchange request is handled on a case by case basis and we request you to get in touch with our team for prompt resolution.

Disclaimer: All policies are subject to change without prior notice. In case of any conflict Terms & Conditions Policy would prevail.

For any assistance contact our Customer Service at 8178715133 (Monday – Saturday 10 AM to 7 PM) or mail us at support@amaraindia.in , to initiate the return process. You can also submit your Return Request by signing into ‘My Account’ and filling out the ‘Submit a Support Request form.

REFUND POLICY:

All refunds will be processed within 7 days of receiving the merchandise back at our warehouse. The refunds will be made in form of Store Credits or through the same mode of payment as in the order placement.

Store Credits are the fastest way of refund, they are a form of money with no expiry date and no limitations on their usage and they are usually processed within 24-48 hours.

All other refunds (except for cash payments) will be issued through the same transaction method used in the original purchase. For example, if you used a credit card as your payment method, the purchase amount will be issued to your credit card. All online refunds are processed within 7 working days. Any NEFT transactions take about 5 days to get fully processed, however, for Credits Cards the refund amount will show in your next billing.

Refunds for CBD payments will be issued either through store credits or an account payee cheque in the customer’s name (as given in ‘billing name’ at time of purchase). The customer will receive the cheque within 15 days of receiving the product, this includes the transit time.